Help > Why do I get a blank page in my browser?

If you have selected to download a file and you receive a blank page with a "Done" message at the bottom of the browser, then this is because you do not have enough space in your temporary internet file folder to complete the download.

The solution is to clear your temporary internet folder:

-With Internet Explorer: Select Tools> Internet Options> Temporary Internet Files> select Delete Files

-With Netscape: Select Edit> Preferences> Under Category on the left Advanced> Cache> click Clear Memory Cache

If this hasn’t resolved your query then please contact us using our Members Contact form.